Payment & Security

Payment authorization and order acceptance are related but separate steps. A payment provider may request identity verification or confirm that sufficient funds or credit are available.

We may separately review order details, delivery information, product availability, address consistency, transaction risk, or suspected fraudulent activity before fulfillment begins.

An authorization request may temporarily reserve funds without becoming a completed charge. The card issuer, bank, or payment provider controls how and when a pending authorization is approved, released, or displayed.

Enter payment credentials only within the intended checkout or authorized payment-provider interface. Before approving payment, confirm the website address, order contents, currency, and final amount.

• Keep passwords and one-time verification codes private.
• Avoid submitting payment information through ordinary email or chat.
• Use a trusted device and a secure internet connection where possible.
• Review your order confirmation and financial statement after checkout.
• Sign out when using a shared or public device.

Reasonable safeguards help reduce risk, but no website, device, message, or internet transmission can be guaranteed to be completely secure.

Your card issuer, bank, wallet provider, or payment service may apply charges that are separate from the amount collected by our store. These may include:

• Foreign-transaction fees.
• Currency-conversion fees.
• Account or payment-service charges.
• Exchange-rate differences.

If your account uses a different currency, please ask your provider about its applicable rates and fees before payment.

A cancellation or refund does not guarantee that a financial institution will reverse its own fees or apply the original exchange rate. These matters are controlled by the relevant provider.

When using a promotional code, enter it before submitting payment and confirm that the expected deduction appears in the checkout summary.

Offer eligibility may depend on:

• The specified product, collection, or bundle.
• A minimum purchase amount or required quantity.
• The promotion’s start and end dates.
• Customer, region, or currency eligibility.
• Per-customer or total usage limits.

Unless an offer expressly states otherwise, promotions may not be combined or added after checkout. If an eligible offer appears incorrect, contact support before submitting the order.

An acknowledgement sent after checkout confirms that we received your order request. It does not necessarily mean that payment verification, inventory review, fraud screening, or fulfillment checks have been completed.

Please retain the order confirmation for delivery questions, returns, refunds, and other after-sales requests.

If the message does not arrive, check the spam or junk folder and confirm the email address submitted at checkout. When contacting support, provide your name, approximate order date, and order number if available.

Please do not send complete card information merely to help us locate an order.

Refund eligibility and return procedures are governed by the published Return & Refund Policy. Approved refunds are issued to the original payment method unless another method is required by law or agreed under exceptional circumstances.

After an approved return has been received and reviewed, the refund is generally processed within 7–10 business days. The date the credit becomes visible may be later because banks and payment providers use their own posting schedules.

For checkout errors, an unexpected total, a suspected duplicate charge, or refund follow-up, use the support channel shown at the beginning of this page. Explain the issue and attach only information relevant to the inquiry.