sorunavi™ is operated by Chongqing Lanji Daojia Health Technology Co., Ltd.
Privacy at sorunavi™
Privacy Policy
Your trust matters to us. This policy explains what personal information may be collected when you browse our home bar accessories, place an order, contact our team, or otherwise interact with the sorunavi™ online store.
Information We May Collect
The information collected depends on how you use the website. Some information is submitted directly by you, while certain technical information may be collected automatically by the store platform, cookies, or related technologies.
| Identity and contact details | Name, billing address, shipping address, email address, telephone number, and other details you provide when placing an order or requesting support. |
|---|---|
| Order information | Products ordered, order number, transaction status, delivery preferences, returns, refunds, and customer-service history. |
| Payment-related information | Payment status and limited transaction details required to confirm or manage an order. Complete card details are generally handled by authorized payment processors rather than stored directly by us. |
| Account information | Login details, saved preferences, and account activity if customer-account features are enabled and you choose to create an account. |
| Communications | Messages, product questions, return requests, feedback, photographs, and other information you voluntarily send to our support team. |
| Device and usage data | IP address, browser type, device type, operating system, referring pages, visited pages, approximate location derived from IP, and website activity. |
| Marketing preferences | Email subscription choices, cookie preferences, and communication selections where these features are offered. |
How Information Is Used
Collected information may be used to:
- Review, confirm, process, and deliver customer orders.
- Provide order notices, shipping updates, and service communications.
- Respond to questions, return requests, refunds, or product concerns.
- Maintain customer accounts and saved preferences.
- Detect suspicious activity and protect store security.
- Diagnose technical issues and maintain website functionality.
- Understand store performance and improve the shopping experience.
- Send marketing messages where consent or another lawful basis exists.
- Meet recordkeeping, tax, accounting, and other legal obligations.
Reasons for Processing
Depending on your location and the circumstances, personal information may be processed because it is necessary to fulfill an order, respond to your request, comply with legal duties, or support legitimate business operations.
Where consent is legally required—such as for certain marketing communications or non-essential cookies—we may ask for permission before processing the relevant information. You may withdraw consent where applicable, although this will not affect processing already completed lawfully.
Cookies & Similar Tools
Our website may use cookies, pixels, tags, local storage, and comparable technologies. These tools help the store remember preferences, keep the cart functioning, maintain security, measure performance, and understand how visitors navigate the website.
Cookie categories may include:
- Essential: required for checkout, security, and basic operation.
- Functional: used to remember settings and store preferences.
- Analytics: used to evaluate traffic and website performance.
- Advertising: used where enabled to measure or personalize promotions.
✨ Where required, visitors may manage non-essential technologies through the website’s cookie banner or browser settings. Disabling some cookies may affect certain store functions.
Service Providers & Disclosure
Personal information may be disclosed only when reasonably necessary for store operations or when permitted or required by law. Recipients may include:
- E-commerce hosting and website infrastructure providers.
- Payment gateways and fraud-prevention providers.
- Warehousing, fulfillment, shipping, and delivery partners.
- Customer-support, email, analytics, and technical-service providers.
- Professional advisers such as accountants, auditors, or legal advisers.
- Government authorities when disclosure is lawfully required.
- A successor organization involved in a legitimate merger, reorganization, or asset transfer.
These parties may process information only for their assigned services or as otherwise allowed by applicable law.
Sale or Sharing of Information
sorunavi™ does not sell personal information in exchange for money.
Certain analytics or advertising technologies, if enabled, could be treated as “sharing,” “targeted advertising,” or a “sale” under some privacy laws even when no money is exchanged. Where applicable, customers may use the store’s privacy preference or opt-out controls to limit this activity.
We will not discriminate against a customer for exercising a privacy right provided by applicable law.
International Data Processing
Because we operate an international online store, personal information may be processed or stored in a country different from the customer’s place of residence. This may occur when information is handled by our e-commerce platform, payment providers, technical providers, or shipping partners.
Privacy and data-protection rules may differ between countries. Where required, reasonable contractual, organizational, or other legally recognized safeguards may be used for international processing.
Information Security
We use reasonable administrative, organizational, and technical measures designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of personal information.
Even so, no website, storage system, or method of internet transmission can be guaranteed to be completely secure. Customers should protect account passwords, avoid sharing login information, and contact support if suspicious account activity is noticed.
How Long Information Is Kept
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, fraud prevention, dispute handling, and legal or accounting duties.
Retention periods may vary according to the type of record, the relationship with the customer, and applicable requirements. Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably needed, subject to lawful retention obligations.
Marketing Choices
Promotional emails are sent only when permitted by applicable requirements. Customers may unsubscribe by using the link included in a marketing email or by contacting our support team.
Unsubscribing from marketing does not prevent necessary transactional messages, such as order confirmations, delivery notices, security communications, or responses to customer-service requests.
Children’s Privacy
This website and its home bar accessories are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If a parent or legal guardian believes a child has submitted personal information through the website, they may contact us using the support details listed at the beginning of this policy so the matter can be reviewed.
Your Privacy Choices & Rights
Depending on where you live and which privacy laws apply, you may have one or more of the following rights:
📝 To submit a privacy request, please use the customer-support email displayed at the beginning of this page and write “Privacy Request” in the subject line. Include your name, the email associated with your order or account, your request, and your country or state of residence.
We may ask for reasonable information to verify identity and protect customer data before completing a request. Some requests may be limited where retaining information is necessary to complete transactions, prevent fraud, resolve disputes, or comply with applicable law. An authorized agent may submit a request where permitted, subject to appropriate verification.
Third-Party Websites
Our website may contain links to external websites or services. Their privacy practices are governed by their own policies, and this policy does not control how an independent third party collects or uses information.
We encourage customers to review the privacy information provided by a third-party service before submitting personal details.
Policy Updates
We may revise this Privacy Policy to reflect changes in website functions, operational practices, service providers, or applicable requirements.
The revised version will be posted on this page with an updated revision date. Where legally required, additional notice or consent may be provided before a material change takes effect.
Questions About Your Privacy? 💬
Please contact the customer-support channel listed at the beginning of this page. To help us identify your request, use “Privacy Request” as the email subject and provide enough information for our team to review the matter. We aim to acknowledge customer inquiries within 3 business days.