Return & Refund Policy

You may request an eligible return within 30 calendar days after receiving the product. Submit your request before this period expires.

The period is measured from the recorded delivery date or another reasonably verifiable date on which you received the product. For separately delivered items, the window applies to the receipt date of the item being returned.

A request received within the window remains timely while support reviews it. You do not need to receive our reply within the 30-day window for your request to count as submitted on time.

For a voluntary return, such as a change of mind or an unsuitable size for your intended space, the product should remain unused apart from reasonable inspection and in resalable condition.

Contact the support channel in the opening business-information panel before sending any product back. Keep a copy of your request and any return instructions.

• Your full name and a reliable contact email
• Your order number or identifying purchase information
• The product name, selected option, and quantity involved
• The reason for your return request
• Relevant photographs or supporting information when reasonably available

The registered business address is not automatically the return address. Do not send a parcel there unless support specifically confirms that destination for your authorized return.

Support will provide the applicable destination, return reference, packaging guidance, shipping arrangements, and any dispatch deadline in the written authorization. The destination may depend on the product and fulfillment arrangements.

Review the destination and shipping instructions before dispatch. For a customer-paid return, you can obtain a carrier quote before deciding whether to proceed.

A voluntary return may be declined, or an eligible refund may be adjusted where permitted, if:

• The request was submitted after the 30-calendar-day window, without an applicable exception.
• The product has substantial use, contamination, or avoidable wear beyond reasonable inspection.
• Damage resulted from misuse, incorrect installation, unauthorized modification, or improper handling after delivery.
• Essential supplied parts or accessories are missing from the return.
• The returned item differs from the product authorized for return.
• The purchase cannot be reasonably verified from available records.

Support will explain any decline or proposed adjustment and the relevant findings. These conditions do not exclude a valid remedy for an issue present on delivery or a right that cannot be waived.

For a store-paid return, follow the provided shipping method. If you prefer another service, contact support beforehand so reimbursement arrangements are clear. Mandatory rights to reasonable shipping-cost reimbursement remain unaffected.

Contact support as soon as reasonably possible if your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description.

Depending on the circumstances, an appropriate resolution may include a replacement, missing-part assistance, an approved refund, or return instructions. Support will explain whether a return is required before you ship anything.

After an authorized return reaches the designated destination, we review its identity, condition, included components, and consistency with the approved return request.

Support will communicate the refund decision. If more information is needed, the return cannot be matched to an order, or essential components are missing, support will explain what is needed to complete the review.

Return authorization does not itself confirm the final refund. If a refund is declined or adjusted, we will explain the reason and any supporting findings. Any permitted adjustment for missing parts or damage is separate from a restocking fee.

For a return-based refund, the authorized item must first be received at the confirmed return destination, inspected, and approved for a refund.

Eligible refunds are generally processed within 7–10 business days after refund approval. For another refund-eligible claim, including a confirmed paid order cancellation, this period starts when the refund is approved.

Refunds are generally issued to the original payment method, unless another method is required by law or agreed in exceptional circumstances. Your bank, card issuer, or payment provider may require additional time to post the funds.

If more than 10 business days have passed since refund approval and you have not received a processing update, contact support with your order number and approval details. If the refund has already been processed, your payment provider can help check account posting.

The product refund is based on the amount actually paid for the eligible returned item, including any discount allocated to it. Applicable tax adjustments are processed with the refund.

For a partial return, any original shipping refund is calculated according to the affected items and the shipping charges actually paid. Mandatory rights to shipping refunds or other reimbursement remain unaffected.

Direct exchanges depend on current stock, available options, and the reason for the request. Contact support before returning an item for an exchange.

If a standard exchange is unavailable, you may complete an eligible return and place a separate order for the preferred product.

For a verified damaged, defective, or incorrect item, support will explain whether a replacement, missing component, refund, or another applicable remedy is available.

Contact support as soon as possible if you need to change or cancel an order. Include your order number and the requested change.

Changes or cancellations cannot be guaranteed once fulfillment preparation or shipment has begun. A request is confirmed only after support verifies that it can be completed and communicates confirmation.

If your order has already shipped, you may need to wait for delivery and follow the eligible return procedure. For a successfully canceled order where payment was collected, the approved refund follows the processing timeline in Section 09.

A pending bank authorization may be released rather than refunded. Release timing is controlled by the card issuer or payment provider. See our Payment & Security page for more information.

This policy does not remove, reduce, or replace any return, cancellation, refund, warranty, or product-remedy right that cannot legally be waived or excluded.

If a provision conflicts with a mandatory requirement applicable to your purchase, that requirement takes precedence to the extent of the conflict, including any applicable deadlines, shipping-cost reimbursement, or cancellation rights.

Please also review our Shipping Policy, Payment & Security, and Terms of Service for related order procedures.