Business & Customer Support Details
Terms of Service
Welcome to sorunavi™. These Terms of Service describe the general conditions that apply when customers browse products, place orders, submit payments, request support, or use other shopping-related services provided through this website.
By accessing or using the store’s services, you acknowledge that you have reviewed these terms and agree to follow the conditions that apply to your use and transactions.
Acceptance of These Terms
These Terms of Service apply to shopping-related interactions with the website, including product browsing, checkout, payment submission, order processing, delivery support, return requests, and customer communication.
If you do not agree with these terms, please do not place an order or use a service that requires acceptance of them.
Responsible Website Use
Customers must use the website and its services only for lawful, legitimate, and personal shopping purposes.
- Do not interfere with website operation, security, checkout systems, or other technical functionality.
- Do not place fraudulent orders or provide information you are not authorized to use.
- Do not attempt to bypass product limits, payment checks, security controls, or service restrictions.
- Do not use automated tools to disrupt, overload, scrape, or misuse the website.
- Do not engage in conduct that harms other customers, service providers, or the store’s legitimate operations.
Product Information and Presentation
We aim to present product titles, descriptions, materials, dimensions, included components, images, prices, and available options as clearly as reasonably possible.
Minor differences may occur because of screen settings, lighting, photography, packaging updates, production tolerances, material grain, or reasonable manufacturing variation.
Customers should review the complete product page before ordering, especially measurements, installation requirements, included accessories, care instructions, compatibility notes, and available variants.
Orders and Order Acceptance
Submitting an order is an offer to purchase the selected product under the information and conditions displayed during checkout. An automated order acknowledgment confirms that the request was received; it does not necessarily mean that the order has completed all review steps.
Before fulfillment, an order may be reviewed for payment authorization, address accuracy, stock availability, quantity limits, suspected fraud, pricing errors, or other reasonable operational concerns.
An order may be declined or canceled when reasonably necessary, including when:
- The selected product is unavailable.
- Payment cannot be authorized or verified.
- Required delivery information is incomplete or invalid.
- A material pricing or product-listing error is identified.
- The order appears fraudulent, abusive, or unauthorized.
- Fulfilling the order would violate an applicable legal requirement.
Prices, Payments and Charges
The price displayed during checkout is the price submitted with the order, subject to correction of an obvious technical or listing error and any applicable taxes, shipping fees, or other charges clearly disclosed before order completion.
Available payment methods may depend on the customer’s location, currency, device, payment provider, and checkout configuration. Displaying a payment logo does not guarantee that the method will be available for every transaction.
Payment authorization and final order acceptance are separate steps. A bank or payment provider may place a temporary authorization hold even if an order is later canceled or declined.
Customers should contact their financial institution if they have questions about a bank hold, rejected payment, exchange-rate adjustment, or card-statement posting time.
Customer-Supplied Information
Customers are responsible for checking the accuracy of the name, shipping address, telephone number, email address, product selection, quantity, and other order details submitted during checkout.
Incorrect or incomplete information may delay processing, prevent delivery, or create additional carrier costs. If you notice an error, contact customer support promptly. Changes cannot be guaranteed after processing or shipment has begun.
Customers must have authorization to use the payment method and contact information submitted with an order.
Processing, Shipping and Delivery
Order processing and shipping estimates are explained in the published Shipping Policy. Unless expressly stated otherwise, delivery dates are estimates rather than guaranteed arrival appointments.
Delivery timing may be affected by destination, carrier operations, weather, customs procedures where applicable, public holidays, address accuracy, recipient availability, and other external circumstances.
Customers are responsible for reviewing tracking updates and providing reasonable cooperation when a carrier or support team requests delivery information.
Changes and Cancellation Requests
If you need to request an order change or cancellation, contact customer support as soon as reasonably possible.
A request is not confirmed until the support team verifies that the order can still be changed or canceled. Requests may no longer be possible after fulfillment preparation or shipment has begun.
If an order has already shipped, the customer may need to follow the applicable return procedure after delivery, subject to return eligibility.
Returns, Refunds and Product Concerns
Return eligibility, return-request deadlines, product-condition requirements, excluded items, return instructions, shipping responsibility, and refund processing are governed by the published Return and Refund Policy.
Customers should contact support and receive applicable instructions before returning an item. Sending an item without prior authorization may delay identification and review.
Damaged or Incorrect Items
Contact support promptly with the order details, a description of the issue, and clear photographs of the product, packaging, shipping label, or affected area when reasonably available.
Refund Processing
Eligible refunds are generally issued to the original payment method after the return or claim has been approved. Banks and payment providers may require additional posting time.
Customer Communication
Customers may contact support regarding product information, orders, shipping, returns, refunds, website content, or another reasonable service concern.
To help the team review a request, please include your full name, order number when applicable, product information, and a clear explanation of the question or issue.
Responses are based on available records, submitted information, published policies, and the circumstances of the request. Contacting support does not automatically guarantee a refund, replacement, cancellation, or another particular outcome.
Service Availability and Improvements
Website content, product availability, checkout functions, and service features may be updated, corrected, suspended, or improved when reasonably necessary.
Temporary interruptions may occur because of maintenance, security work, system updates, network issues, third-party provider disruptions, or circumstances outside reasonable operational control.
Reasonable efforts may be made to maintain service availability, but uninterrupted or error-free operation cannot be guaranteed.
Relationship With Other Store Policies
These Terms of Service should be reviewed together with the other policies published on the website. Each policy addresses a different part of the shopping and service experience.
Consumer Rights and Reasonable Responsibility
These terms do not remove, reduce, or replace consumer rights that cannot legally be waived or excluded.
To the maximum extent permitted by applicable law, the store is not responsible for indirect or consequential losses arising solely from customer misuse, unauthorized activity caused by failure to protect credentials, inaccurate customer-supplied information, or events beyond reasonable operational control.
Any responsibility that applies will be evaluated according to the relevant facts, available records, applicable policy, and governing legal requirements.
Updates to These Service Terms
These Terms of Service may be updated when reasonably necessary to reflect changes in store services, website functions, payment or fulfillment procedures, security practices, business operations, or legal requirements.
Updated terms will be posted on this page. Changes will not be applied in a way that unlawfully removes mandatory rights or overrides completed contractual obligations.
Continued use of the relevant services after updated terms become effective may indicate acceptance of those terms, subject to applicable law and any additional notice that may be required.
🤝 Questions About Our Services?
If you need help understanding these terms, please contact the support channel shown in the business-information panel at the beginning of this page.
Include the relevant order number, product information, and a concise explanation of your question whenever applicable. This can help the support team review the request more efficiently.
✨ Customer support can explain published store information and service procedures but cannot provide individualized legal, financial, or professional advice.